These booking conditions set out the basis upon which holiday reservation are accepted by Mr & Mrs A. Guest.

Contract

If you make a booking with us, a binding contract will come into place when we issue and send you a written confirmation of booking. Your contract with us will be governed by Spanish law and subject to the jurisdiction of the Spanish courts of law. The contract is made with the person named on the Confirmation of Booking, who must be over 18 years and who is deemed responsible for informing all members of the party about all matters relating to the holiday.

Payment

Bookings will be confirmed on receipt of the appropriate payment (or faxed proof of transfer thereof). Where bookings is made more than 8 weeks in advance, a deposit of 20 percent is payable at the time of booking. Bookings less than 8 weeks in advance are payable in full at the time of booking. Upon receipt of the appropriate payment a Confirmation of Booking will be issued by Mr & Mrs A Guest detailing the total cost of the holiday, the amount paid and (where applicable) how much remains to be paid (the final payment).

The final payment (where applicable) must be paid 8 weeks before the commencement of the holiday. If it is not paid on time we reserve the right to cancel the booking, retain the deposit and apply cancellation charges as described below.

Prices

We will absorb the first 2% of any cost increase caused by currency fluctuations, but thereafter a surcharge may be made. If the surcharge represents more than 5% of the holiday price then the client may cancel and receive a full refund of all monies paid.

Cancellation

Any cancellations must be notified to us in writing (this includes email) by the person who contracted the holiday. If such notification is received more than 28 days before the holiday commencement date, only the deposit will be retained by us.

Otherwise the following charges apply which are based on the expenses and charges suffered by us as a result of cancellation:

21-28 days before - 60%

15-21 days before - 75%

14 days or less - 100%

It may very occasionally be necessary for Mr & Mrs A Guest to cancel holidays, In such event we will offer the client either another holiday of equivalent standard (subject to availability) or full refund of all monies paid to us.

Amendments

If the client wishes to alter or amend the booking, we will always do our best to comply with the request. However changes of holiday property or the dates thereof may be treated as cancellations and amendments may be subject to additional charges. Occasionally a change may have to be made by us to confirmed arrangements after a booking has been made. If a major change becomes necessary which we consider would seriously affect the enjoyment of the holiday, we will give the client the option of accepting the changes or accepting from us a holiday of equivalent standard, or cancellation of the holiday with full refund of all monies paid.

Party size

Under no circumstances may more than the maximum number of persons (including children) as stated in the property description occupy a property, except by prior written agreement with us. Failure to observe this condition is deemed to constitute a cancellation of booking by the client. Mr & Mrs A Guest reserve the right to refuse admittance and terminate the booking and apply the appropriate cancellation charges. Clients wishing to bring pets must ask prior permission.

Responsibilities

Mr & Mrs A Guest takes all reasonable measures to ensure the standard of its properties. However we cannot be held responsible for the action of carriers, car hire companies, caterers, providers or organisers of courses or activities. We are specifically not responsible for events outside our reasonable control or if there has been no fault by Mr & Mrs A Guest. Nevertheless, we will always endeavour to immediately rectify any cause for dissatisfaction during your stay whenever you notify us. (See complaints below)

The client is responsible for any property occupied and is expected to take reasonable care of it and to leave it in a clean and tidy condition. Any damages are the responsibility of the client and their cost shall be refundable on demand.

Health

While personal insurance for accident, illness and injury is highly recommended. European Nationals please note that the National Health Service is provided free of charge in Spain. They should bring with them an E111 form to be able to legally claim this service. In the UK this form is available from Post Offices.

Complaints

We do not wish to have dissatisfied customers, but in the event that the client is not entirely satisfied with the service offered, he or she should contact us in the first instance. This will give us the opportunity to put things right during your stay. If the problem cannot be resolved during the holiday period, the client should contact us in writing within 14 days of the holiday and we will do our best to resolve the matter.

Liability

We cannot be held liable to accept responsibility for theft, death, bodily injury or illness on holiday.

Law and Jurisdiction

These conditions and terms of contract and all matters arising there from are subject to Spanish Law and to the jurisdiction of the Spanish courts.

Minimum booking period

Usually one week. Shorter stays may be available on request.

Arrival and departure days and time

We will try to be flexible where possible, but this may depend on existing bookings

On the changeover day

Following the departure of the previous guests in the morning, the property will be properly cleaned and prepared prior to your arrival. It will not usually therefore be ready for you before 5pm (unless we have already informed you otherwise). The latest acceptable arrival time is 10pm unless special arrangements have been made.

In the week before the start of your holiday, please let us know your estimated time of arrival so that we can pass on this information to the key holder. This will allow them to organise their day so that they can be there to meet you at the arranged time. If your arrival is significantly delayed for any reason (for example - a flight delay) please contacts us, or the key holder.

On the day of departure (unless we have already agreed otherwise) please vacate the property by 10am.

Gas, Water and Electricity

Gas, water and electricity for normal domestic consumption are included in the rental price. The boiler for hot water and the hob is powered by bottled gas. A spare bottle is provided. Electric in Casa Colmena) Should you need to change the bottle during your stay, the house book contains instructions or you can refer to the key holder.

Electrical Heating/firewood

As we make no additional charge for the electric heating we do ask clients to be considerate in turning off heaters when they go out for the day. A basket of firewood is included in the price. You can purchase more by arrangement with the key holder at the property.

Bed Linen & Towels

Bed linen and bathroom towels are included in the price. Beach/pool towels (i.e. for outdoor use) are not provided and we ask you to bring your own.

Cleaning

The properties are of course, cleaned between holidays, however there is only a limited period in which to clean so we would be grateful if you could leave the house and its contents as tidy as possible.

Domestic Animals

Please make enquires at the time of booking if you wish to bring a pet.

Maximum Occupancy

Casa del mulo and Casa Colmena are ideally designed for the use of up to 6 people. El Mulito is designed for up to 2 people.

Facilities

Unless otherwise stated In Casa del Mulo and Casa Colmena there will be an Satellite TV, electric/gas hob , electric oven, sink with hot and cold water, washing machine, dishwasher, fridge/freezer, adequate cooking utensils, cutlery, crockery, and other household equipment to a reasonable standard for holiday use and suitable for the number of people the house accommodates.

In El Mulito there will be a CD player, electric hob/oven, sink with hot and cold water, fridge with ice compartment, adequate cooking utensils, cutlery, crockery and other household equipment to a reasonable standard for holiday use and suitable for the number of people the house accommodates.

All three properties have modern bathrooms with flushing WC and shower, and sink with hot and cold running water (please note that due to the water pumping system it is better to stagger showers to allow the water tank to refill. The water pressure then is excellent.)

Safety/ Medical

There is a fire extinguisher in the kitchen and a medical kit above the kitchen cupboard. The house book contains information about the nearest doctors/chemist etc.

Telephone

The property does not have a telephone line. Mobile reception is available from the house.

Saleres

This is rural Andalucia; the village of Saleres is a typical Spanish village with whitewashed houses clinging to the valley hillside. (please note this is a village and therefore has activity and noise as in any village life).There is parking near by with a short walk up a slope to the house, the streets were built for donkey traffic not cars and some are narrow and steep. This house is not suitable for those requiring facilities for the disabled or for anyone who would consider this type of access a serious impediment to the enjoyment of their holiday.

The pay off lies in the stunning views and the unspoilt traditional lifestyle.

Pool (Casa Colmena)

The pool in Casa Colmena is 2 metres deep and care must be taken to supervise all children. All entrances to the pool can be locked and we cannot accept responsibility for any accident or death resulting from using the pool.

Glass wear should not be taken near the pool and any incident resulting in us having to drain the pool due to things being dropped in by the client will be paid for by the client.

The pool will be maintained by our representative throughout your stay, which may mean you allowing access to him and the pool being closed for a short period.